Stakeholder dynamics and the implementation of process innovations: the case of Lean thinking in a UK NHS Hospital Trust
Papadopoulos, Thanos and Merali, Yasmin (2009) Stakeholder dynamics and the implementation of process innovations: the case of Lean thinking in a UK NHS Hospital Trust. International Journal of Healthcare Technology and Management, 10, (4/5), 303-324. (doi:10.1504/IJHTM.2009.030453).
This paper addresses the dynamics and mechanisms underpinning the trajectories and outcomes of process innovation. It deploys actor-network theory to explore the role of emergent stakeholder dynamics and networks in shaping the trajectory and outcomes of a project to implement Lean thinking (Lean) in a theatres unit of a UK National Health Service hospital. It traces the process of network formation, stabilisation and maintenance over time, and shows that different meanings for Lean become manifest during the implementation process, manifested through the emergence and mobilisation of a global and a local network that interact with each other using the project as a negotiation space in order to achieve their diverse interests.
|Keywords:||actor-network theory, healthcare management, lean thinking, process innovation, stakeholder dynamics, UK NHS Hospital Trusts, United Kingdom, National Health Service|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Divisions:||University Structure - Pre August 2011 > School of Management
|Date Deposited:||01 Jun 2010 13:15|
|Last Modified:||02 Mar 2012 12:35|
|Contributors:||Papadopoulos, Thanos (Author)
Merali, Yasmin (Author)
|RDF:||RDF+N-Triples, RDF+N3, RDF+XML, Browse.|
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