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An evaluation of a cancer counselling service

An evaluation of a cancer counselling service
An evaluation of a cancer counselling service
The CancerBACUP London Counselling Service offered short-term face-to-face counselling to self-referred cancer patients and their relatives and friends, provided by experienced supervised counsellors working within a humanistic theoretical framework. This study aimed to identify its clients' characteristics, use of the service, extent of perceived benefits and satisfaction with the service. Socio-demographic data were collected in Data Sheets from all 384 clients who booked an appointment over 18 months; they were predominantly female, < 50 years old and from non-manual social classes. Significantly more people in those classes and in the 30–59 age group attended three or more sessions. Three hundred and nine clients who attended at least once were sent an Evaluation Form; 142 responded. The probability of the Evaluation Forms' return was greater for those who had completed more sessions; the great majority of respondents felt that they had benefited, and were satisfied with the service. This study, notwithstanding its limitations, shows that a short course of counselling may be perceived by clients to be helpful; it also raises other issues of value to those involved in cancer services and/or counselling provision.

cancer counselling, service's evaluation, socio-demographic characteristics, perceived benefits, satisfaction with service
0961-5423
212-220
Boudioni, M.
986453ed-e5f6-4a05-b5fa-fd5de7697263
Mossman, J.
fec1756e-74b4-461c-b195-256a90a774f1
Boulton, M.
f929384c-a0d8-4611-8105-30f97e6c835e
Ramirez, A.
8b4464b2-41f8-44b0-9d0d-8cbb09f3aa0e
Moynihan, C.
be73d33e-3235-4079-b01e-472d7a44740a
Leydon, G.
c5cdaff5-0fa1-4d38-b575-b97c2892ec40
Boudioni, M.
986453ed-e5f6-4a05-b5fa-fd5de7697263
Mossman, J.
fec1756e-74b4-461c-b195-256a90a774f1
Boulton, M.
f929384c-a0d8-4611-8105-30f97e6c835e
Ramirez, A.
8b4464b2-41f8-44b0-9d0d-8cbb09f3aa0e
Moynihan, C.
be73d33e-3235-4079-b01e-472d7a44740a
Leydon, G.
c5cdaff5-0fa1-4d38-b575-b97c2892ec40

Boudioni, M., Mossman, J., Boulton, M., Ramirez, A., Moynihan, C. and Leydon, G. (2000) An evaluation of a cancer counselling service. European Journal of Cancer Care, 9 (4), 212-220. (doi:10.1111/j.1365-2354.2000.00233.x).

Record type: Article

Abstract

The CancerBACUP London Counselling Service offered short-term face-to-face counselling to self-referred cancer patients and their relatives and friends, provided by experienced supervised counsellors working within a humanistic theoretical framework. This study aimed to identify its clients' characteristics, use of the service, extent of perceived benefits and satisfaction with the service. Socio-demographic data were collected in Data Sheets from all 384 clients who booked an appointment over 18 months; they were predominantly female, < 50 years old and from non-manual social classes. Significantly more people in those classes and in the 30–59 age group attended three or more sessions. Three hundred and nine clients who attended at least once were sent an Evaluation Form; 142 responded. The probability of the Evaluation Forms' return was greater for those who had completed more sessions; the great majority of respondents felt that they had benefited, and were satisfied with the service. This study, notwithstanding its limitations, shows that a short course of counselling may be perceived by clients to be helpful; it also raises other issues of value to those involved in cancer services and/or counselling provision.

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More information

Published date: 2000
Keywords: cancer counselling, service's evaluation, socio-demographic characteristics, perceived benefits, satisfaction with service

Identifiers

Local EPrints ID: 161231
URI: http://eprints.soton.ac.uk/id/eprint/161231
ISSN: 0961-5423
PURE UUID: 94636abf-bc93-49da-960d-2d8152ecb6c0
ORCID for G. Leydon: ORCID iD orcid.org/0000-0001-5986-3300

Catalogue record

Date deposited: 29 Jul 2010 10:26
Last modified: 14 Mar 2024 02:50

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Contributors

Author: M. Boudioni
Author: J. Mossman
Author: M. Boulton
Author: A. Ramirez
Author: C. Moynihan
Author: G. Leydon ORCID iD

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