Why do telemedicine systems fail to normalize as stable models of service delivery?

May, Carl, Harrison, Robert, MacFarlane, Anne, Williams, Tracy, Mair, Frances and Wallace, Paul (2003) Why do telemedicine systems fail to normalize as stable models of service delivery? Journal of Telemedicine and Telecare, 9, (1), supplement Proceedings Reports, 25-26. (doi:10.1258/135763303322196222).


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Two groups independently carried out qualitative studies of the development, implementation and evaluation of telehealth systems and services in the UK. The data collected (in more than 600 discrete data collection episodes) included semistructured interviews, observations and documents. We conducted a conjoint reanalysis of the data. The objective was to identify the conditions which dispose a telehealth service to be successful or to fail. There appear to be four conditions necessary for a telemedicine system to stabilize and then normalize as a means of service delivery. When one or more is absent, failure can be expected. These conditions are often overlooked by local proponents of telemedicine, who seem to rely on demonstrations that the equipment works as the primary criterion of success.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1258/135763303322196222
ISSNs: 1357-633X (print)
1758-1109 (electronic)
Related URLs:
Subjects: R Medicine > R Medicine (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HE Transportation and Communications
Divisions : University Structure - Pre August 2011 > School of Health Sciences
ePrint ID: 163493
Accepted Date and Publication Date:
1 June 2003Published
Date Deposited: 09 Sep 2010 08:14
Last Modified: 31 Mar 2016 13:29
URI: http://eprints.soton.ac.uk/id/eprint/163493

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