Quality in the NHS: can we master the art of ‘conversation’?
Jefferson, H. (2002) Quality in the NHS: can we master the art of ‘conversation’? In, Antony, Jiju and Preece, David (eds.) Understanding, Managing & Implementing Quality: Frameworks, Techniques and Cases. Oxford, GB, Routledge, 166-194.
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| Item Type: | Book Section |
|---|---|
| ISBNs: | 9780415222723 (paperback) 9780415222716 (hardback) |
| Related URLs: | |
| Subjects: | B Philosophy. Psychology. Religion > BF Psychology |
| Divisions: | University Structure - Pre August 2011 > School of Psychology > Division of Clinical Neuroscience |
| Item ID: | 175995 |
| Date Deposited: | 02 Mar 2011 11:15 |
| Last Modified: | 02 Mar 2012 13:59 |
| Contributors: | Jefferson, H. (Author) Antony, Jiju (Editor) Preece, David (Editor) |
| Date: | 2002 |
| Status: | Published |
| Publisher: | Routledge |
| URI: | http://eprints.soton.ac.uk/id/eprint/175995 |
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