Quality in the NHS: can we master the art of ‘conversation’?


Jefferson, H. (2002) Quality in the NHS: can we master the art of ‘conversation’? In, Antony, Jiju and Preece, David (eds.) Understanding, Managing & Implementing Quality: Frameworks, Techniques and Cases. Oxford, GB, Routledge, 166-194.

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Item Type: Book Section
ISBNs: 9780415222723 (paperback)
9780415222716 (hardback)
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Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: University Structure - Pre August 2011 > School of Psychology > Division of Clinical Neuroscience
ePrint ID: 175995
Date Deposited: 02 Mar 2011 11:15
Last Modified: 27 Mar 2014 19:22
URI: http://eprints.soton.ac.uk/id/eprint/175995

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