Logistics service provider - client relationships

Panayides, Photis M. and So, M.C. (2005) Logistics service provider - client relationships. Transportation Research Part E: Logistics and Transportation Review, 41, (3), 179-200. (doi:10.1016/j.tre.2004.05.001).


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The paper investigates the effects of relationship orientation in the logistics service provider–client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1016/j.tre.2004.05.001
ISSNs: 1366-5545 (print)
1878-5794 (electronic)
Keywords: logistics service providers, relationship marketing, learning, innovation, supply chain performance
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HE Transportation and Communications
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 180721
Accepted Date and Publication Date:
1 May 2005Published
Date Deposited: 14 Apr 2011 11:26
Last Modified: 31 Mar 2016 13:35
URI: http://eprints.soton.ac.uk/id/eprint/180721

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