The design with intent method: a design tool for influencing user behaviour

Lockton, Dan, Harrison, Daniel J. and Stanton, Neville A. (2010) The design with intent method: a design tool for influencing user behaviour. Applied Ergonomics, 41, (3), 382-392. (doi:10.1016/j.apergo.2009.09.001).


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Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1016/j.apergo.2009.09.001
ISSNs: 0003-6870 (print)
Keywords: product design, interaction design, user behaviour, methods
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HD Industries. Land use. Labor
T Technology > TA Engineering (General). Civil engineering (General)
Divisions : University Structure - Pre August 2011 > School of Civil Engineering and the Environment
ePrint ID: 186465
Accepted Date and Publication Date:
May 2010Published
Date Deposited: 13 May 2011 10:54
Last Modified: 31 Mar 2016 13:38

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