The design with intent method: a design tool for influencing user behaviour
The design with intent method: a design tool for influencing user behaviour
Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.
product design, interaction design, user behaviour, methods
382-392
Lockton, Dan
81a4d7f3-6682-4fc0-8e2b-b90147898539
Harrison, Daniel J.
4c32ed25-feb9-4233-bb37-9a0ec27cb066
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd
May 2010
Lockton, Dan
81a4d7f3-6682-4fc0-8e2b-b90147898539
Harrison, Daniel J.
4c32ed25-feb9-4233-bb37-9a0ec27cb066
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd
Lockton, Dan, Harrison, Daniel J. and Stanton, Neville A.
(2010)
The design with intent method: a design tool for influencing user behaviour.
Applied Ergonomics, 41 (3), .
(doi:10.1016/j.apergo.2009.09.001).
Abstract
Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.
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Published date: May 2010
Keywords:
product design, interaction design, user behaviour, methods
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Local EPrints ID: 186465
URI: http://eprints.soton.ac.uk/id/eprint/186465
ISSN: 0003-6870
PURE UUID: 4d8af0c0-8f1a-4515-ad96-97615ae80130
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Date deposited: 13 May 2011 10:54
Last modified: 15 Mar 2024 03:33
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Author:
Dan Lockton
Author:
Daniel J. Harrison
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