Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool

Sumecki, David, Chipulu, M., Ojiako, Udechukwu and Kaparis, Konstantinos (2010) Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool. International Journal of Information Management (doi:10.1016/j.ijinfomgt.2010.12.008).


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The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation

Item Type: Article
Digital Object Identifier (DOI): doi:10.1016/j.ijinfomgt.2010.12.008
ISSNs: 0268-4012 (print)
Keywords: email, overload, information, management
Subjects: H Social Sciences > HD Industries. Land use. Labor
Q Science > QA Mathematics > QA76 Computer software
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 187633
Accepted Date and Publication Date:
December 2010Published
Date Deposited: 18 May 2011 08:15
Last Modified: 31 Mar 2016 13:39

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