Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool
Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool
The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation
email, overload, information, management
Sumecki, David
61e7cffa-0b1f-404a-b30c-bac0ff19a961
Chipulu, M.
12545803-0d1f-4a37-b2d2-f0d21165205e
Ojiako, Udechukwu
ba4aa342-5408-48d7-b71d-8197388bbb80
Kaparis, Konstantinos
29a564bc-2835-43ee-bf21-50e65e0a894a
December 2010
Sumecki, David
61e7cffa-0b1f-404a-b30c-bac0ff19a961
Chipulu, M.
12545803-0d1f-4a37-b2d2-f0d21165205e
Ojiako, Udechukwu
ba4aa342-5408-48d7-b71d-8197388bbb80
Kaparis, Konstantinos
29a564bc-2835-43ee-bf21-50e65e0a894a
Sumecki, David, Chipulu, M., Ojiako, Udechukwu and Kaparis, Konstantinos
(2010)
Email overload: exploring the moderating role of the perception of email as a ‘business critical’ tool.
International Journal of Information Management.
(doi:10.1016/j.ijinfomgt.2010.12.008).
Abstract
The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation
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Published date: December 2010
Keywords:
email, overload, information, management
Identifiers
Local EPrints ID: 187633
URI: http://eprints.soton.ac.uk/id/eprint/187633
ISSN: 0268-4012
PURE UUID: 784648db-6614-49a4-9702-3585d335e391
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Date deposited: 18 May 2011 08:15
Last modified: 15 Mar 2024 03:11
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Contributors
Author:
David Sumecki
Author:
M. Chipulu
Author:
Udechukwu Ojiako
Author:
Konstantinos Kaparis
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