Agent-Based Business Process Management
Jennings, N. R., Faratin, P., Johnson, M. J., Norman, T. J., O'Brien, P. and Wiegand, M. E. (1996) Agent-Based Business Process Management. Int. Journal of Cooperative Information Systems, 5, (2 & 3), 105-130.
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Description/Abstract
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.
| Item Type: | Article |
|---|---|
| Keywords: | Intelligent agents, Business process management, Negotiation, Information sharing. |
| Divisions: | Faculty of Physical and Applied Science > Electronics and Computer Science > Agents, Interactions & Complexity |
| Item ID: | 252104 |
| Date Deposited: | 13 Dec 1999 |
| Last Modified: | 09 Aug 2012 23:48 |
| Contributors: | Jennings, N. R. (Author) Faratin, P. (Author) Johnson, M. J. (Author) Norman, T. J. (Author) O'Brien, P. (Author) Wiegand, M. E. (Author) |
| Date: | 1996 |
| Status: | Published |
| Further Information: | Google Scholar |
| ISI Citation Count: | 76 |
| URI: | http://eprints.soton.ac.uk/id/eprint/252104 |
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