Agent-Based Business Process Management


Jennings, N. R., Faratin, P., Johnson, M. J., Norman, T. J., O'Brien, P. and Wiegand, M. E. (1996) Agent-Based Business Process Management. Int. Journal of Cooperative Information Systems, 5, (2 & 3), 105-130.

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Description/Abstract

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.

Item Type: Article
Keywords: Intelligent agents, Business process management, Negotiation, Information sharing.
Divisions: Faculty of Physical Sciences and Engineering > Electronics and Computer Science > Agents, Interactions & Complexity
ePrint ID: 252104
Date Deposited: 13 Dec 1999
Last Modified: 27 Mar 2014 19:54
Further Information:Google Scholar
ISI Citation Count:76
URI: http://eprints.soton.ac.uk/id/eprint/252104

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