Jennings, N. R., Faratin, P., Johnson, M. J., O'Brien, P. and Wiegand, M. E.
Using Intelligent Agents to Manage Business Processes.
In, 1st Int. Conf. on The Practical Application of Intelligent Agents and Multi-Agent Technology, London, UK,
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services.
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