Eliciting knowledge from experts: a methodological analysis
Eliciting knowledge from experts: a methodological analysis
The psychological study of expertise has a rich background and has recently gained impetus in part because of the advent of expert systems and related technologies for preserving knowledge. In the study of expertise, whether in the context of applications or the context of psychological research, knowledge elicitation is a crucial step. Research in a number of traditions - judgment and decision making, human factors, cognitive science, expert systems - has utilized a variety of knowledge elicitation methods. Given the diversity of disciplines, topics, paradigms, and goals, it is difficult to make the literature cohere around a methodological theme. For discussion purposes, we place knowledge elicitation techniques into three categories: (1) analysis of the tasks that experts usually perform, (2) various types of interviews, and (3) contrived tasks which reveal an expert′s reasoning processes without necessarily asking about these processes. We illustrate types and subtypes of techniques, culminating in a discussion of research that has empirically evaluated and compared techniques. The article includes some recommendations about "how to do" knowledge elicitation, some cautionary tales, and a discussion of the prospects.
129-158
Hoffman, R.
a83ef37b-69f1-46c3-8b46-42992d0e92ef
Shadbolt, N.R.
5c5acdf4-ad42-49b6-81fe-e9db58c2caf7
Burton, A.M.
cb52add0-d543-47e9-99ab-9613aee04de7
Klein, G.
57b592f2-f9e3-4108-8c9e-3e2092419a7c
1995
Hoffman, R.
a83ef37b-69f1-46c3-8b46-42992d0e92ef
Shadbolt, N.R.
5c5acdf4-ad42-49b6-81fe-e9db58c2caf7
Burton, A.M.
cb52add0-d543-47e9-99ab-9613aee04de7
Klein, G.
57b592f2-f9e3-4108-8c9e-3e2092419a7c
Hoffman, R., Shadbolt, N.R., Burton, A.M. and Klein, G.
(1995)
Eliciting knowledge from experts: a methodological analysis.
Organizational Behavior and Decision Processes, 62 (2), .
(doi:10.1006/obhd.1995.1039).
Abstract
The psychological study of expertise has a rich background and has recently gained impetus in part because of the advent of expert systems and related technologies for preserving knowledge. In the study of expertise, whether in the context of applications or the context of psychological research, knowledge elicitation is a crucial step. Research in a number of traditions - judgment and decision making, human factors, cognitive science, expert systems - has utilized a variety of knowledge elicitation methods. Given the diversity of disciplines, topics, paradigms, and goals, it is difficult to make the literature cohere around a methodological theme. For discussion purposes, we place knowledge elicitation techniques into three categories: (1) analysis of the tasks that experts usually perform, (2) various types of interviews, and (3) contrived tasks which reveal an expert′s reasoning processes without necessarily asking about these processes. We illustrate types and subtypes of techniques, culminating in a discussion of research that has empirically evaluated and compared techniques. The article includes some recommendations about "how to do" knowledge elicitation, some cautionary tales, and a discussion of the prospects.
Text
El Know from Exp OBHD.pdf
- Other
More information
Published date: 1995
Organisations:
Web & Internet Science
Identifiers
Local EPrints ID: 252301
URI: http://eprints.soton.ac.uk/id/eprint/252301
PURE UUID: 639935f2-ad4d-4a74-9007-d6850335e639
Catalogue record
Date deposited: 19 Jan 2000
Last modified: 14 Mar 2024 05:18
Export record
Altmetrics
Contributors
Author:
R. Hoffman
Author:
N.R. Shadbolt
Author:
A.M. Burton
Author:
G. Klein
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics