Approaches to Locating Expertise using Corporate Knowledge

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Description/Abstract

In many organisations people need to locate colleagues with knowledge and information to resolve a problem. Computer based systems that assist users with finding such expertise are increasingly important to industrial organisations. In this paper we discuss the development of Expertise Finders suitable for use within the engineering design environment as illustrated through the use of a scenario. A key feature of this work is that the Expertise Finder returns both recommended contacts and supporting documentation. The Expertise Finder bases its results on information held within the organisation, for example on-line publications repositories, human resource records and not on individually compiled Curriculum Vitaes or other forms of user maintained records. The recommendations are presented to the user with due regard to the social context, and are supported by the documents used to make the recommendation.