Maintaining ontologies with organisational memories

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Description/Abstract

In this article I argue for the convergence of core technologies for knowledge management and organisational memories. Most of the work reported in the literature regards knowledge management and organisational memories as intertwined areas. However, the technologies used to implement and support them are not treated in the same fashion. Usually, they are conceived, developed and deployed separately. This prevents us from exploiting their strength. I identify two such technologies: ontologies and experience factories, originating in these different communities. I use an example case to show their convergence could be of mutual benefit. I then generalise the approach and speculate on the impact of such convergence in the broader context of knowledge management and organisational memories.