Knowledge Management for a Large Service-Oriented Corporation

Wong, Sylvia C, Crowder, Richard M, Shadbolt, Nigel R and Wills, Gary B (2006) Knowledge Management for a Large Service-Oriented Corporation. In, Practical Aspects of Knowledge Management (PAKM), Vienna, Austria, 30 Nov - 01 Dec 2006. Springer-Verlag, 326-337.


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The design and maintenance of complex engineering systems such as a jet engine generates a significant amount of documentation. Increasingly, aerospace manufacturers are shifting their focus from selling products to providing services. As a result, when designing new products, engineers must increasingly consider the engine's complete life-cycle as part of the design process. To identify possible areas of concern, engineers must obtain knowledge gained from the entire life of similar engines. However, because of the size and distributed nature of the company's operation, engineers often do not have access to front-line maintenance data. In addition, the large number of documents accrued makes it impossible for them to be examined thoroughly. This paper presents a prototype knowledge-based document repository for such an application. It searches and analyzes distributed document resources, and provides engineers with a summary view of the underlying knowledge. The aim is to allow engineers to incorporate maintenance issues into the initial design. Unlike existing document repositories and digital libraries, our approach is knowledge-based, where users browse summary reports instead of following suggested links. To test the validity of our proposed architecture, we have developed and deployed a working prototype.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Event Dates: 30 November - 1 December
ISBNs: 9783540499985
Related URLs:
Divisions : Faculty of Physical Sciences and Engineering > Electronics and Computer Science > Web & Internet Science
Faculty of Physical Sciences and Engineering > Electronics and Computer Science > Electronic & Software Systems
Faculty of Physical Sciences and Engineering > Electronics and Computer Science > Agents, Interactions & Complexity
ePrint ID: 263016
Accepted Date and Publication Date:
Date Deposited: 26 Sep 2006
Last Modified: 31 Mar 2016 14:06
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