Informing Preliminary Design by Incorporating Service Knowledge

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Description/Abstract

As manufacturers shift their focus from selling products to providing services, designers must increasingly consider the life-cycle requirements, in addition to conventional design parameters. To identify possible areas of concern, engineers must consider knowledge gained through the life cycle of a related product. However, because of the size and distributed nature of a company's operation, engineers often do not have access to front-line maintenance data. Additionally, the large number of documents generated during the design and operation of a product makes it impractical to manually review all documents thoroughly during a design task. This paper presents a prototype knowledge- based document repository for an aeroengine manufacturer; the aim of which is to aid engineers to create design requirements that incorporate maintenance issues.