Mobile instant messaging used to provide support and advice to South African youth


Parker, Marlon, Wills, Julia, Aanhuizen , Lucille , Gilbert, Lester and Wills, Gary (2012) Mobile instant messaging used to provide support and advice to South African youth. International Journal of ICT Research and Development in Africa (IJICTRDA), 3, (2)

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Description/Abstract

Drug Advice Support (DAS), via mobile instant messaging originated in RLabs, South Africa. The question in this research was could DAS be scaled up in different geographical and ethnic areas in Cape Town? An investigation using mixed methods and triangulation of data sources compared performance and outcomes over five areas.. Results showed that calls were classified into relationship, sex information and drug advice, There are statistical differences in outcomes across the five areas, It was discovered that some calls required intervention by statutory agencies. The research demonstrated that DAS can be used beyond RLabs if proper pre requisites and training are put in place.

Item Type: Article
ISSNs: 1947-3419 (print)
1947-3427 (electronic)
Related URLs:
Keywords: mobile instant messaging, m-health call centres, community informatics, Mxit, RLabs, mixed methods triangulation
Subjects: H Social Sciences > HE Transportation and Communications
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Physical Sciences and Engineering > Electronics and Computer Science > Electronic & Software Systems
ePrint ID: 339006
Date Deposited: 19 May 2012 13:02
Last Modified: 27 Mar 2014 20:22
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/339006

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