Thematic elements underlying the delivery of services in high-contact public service encounters
Ojiako, Udechukwu, Maguire, Stuart and Chipulu, Max (2012) Thematic elements underlying the delivery of services in high-contact public service encounters. Production Planning & Control (doi:10.1080/09537287.2011.642485).
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| Item Type: | Article |
|---|---|
| ISSNs: | 0953-7287 (print) 1366-5871 (electronic) |
| Keywords: | service delivery, information systems, high-contact, public service |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Faculty of Business and Law |
| Item ID: | 339019 |
| Date Deposited: | 22 May 2012 09:12 |
| Last Modified: | 22 May 2012 09:12 |
| Contributors: | Ojiako, Udechukwu (Author) Maguire, Stuart (Author) Chipulu, Max (Author) |
| Date: | February 2012 |
| Status: | Published |
| URI: | http://eprints.soton.ac.uk/id/eprint/339019 |
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