Thematic elements underlying the delivery of services in high-contact public service encounters


Ojiako, Udechukwu, Maguire, Stuart and Chipulu, Max (2013) Thematic elements underlying the delivery of services in high-contact public service encounters. Production Planning & Control, 24, (6), 532-545. (doi:10.1080/09537287.2011.642485).

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Item Type: Article
ISSNs: 0953-7287 (print)
1366-5871 (electronic)
Keywords: service delivery, information systems, high-contact, public service
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce
Q Science > QA Mathematics > QA76 Computer software
Divisions: Faculty of Business and Law > Southampton Management School
ePrint ID: 339019
Date Deposited: 22 May 2012 09:12
Last Modified: 27 Mar 2014 20:22
URI: http://eprints.soton.ac.uk/id/eprint/339019

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