The University of Southampton
University of Southampton Institutional Repository

Towards a knowledge management consultation system

Towards a knowledge management consultation system
Towards a knowledge management consultation system
Knowledge is a source of competitive advantage but moves towards inter-organizational collaboration mean that firms must give a high priority to knowledge management to ensure that they obtain maximum benefit from both internally generated and acquired knowledge. Knowledge transfer either to collaborators or internally is performed both on a person-to-person basis or more often by machine-to-person interaction. While knowledge management has been researched, there is little work that tries to model the fundamental interactions between repositories of knowledge or expertise and those seeking to acquire it. This paper introduces the concept of a knowledge management consultation system. The paper provides a characterization of the structure and functioning of such a system, in particular considering its necessary components, and distinguishes between knowledge, need and the carriers of these components. A model incorporating these components is proposed and an example is used to illustrate the scope and relationship of the components within the model. Implications of the model and its role in a research agenda for organizationally useful knowledge management systems are presented.
1092-4604
48-54
Connell, Con
20c3599b-f2e6-49fb-9b95-870b421fc27e
Klein, Jonathan H.
639e04f0-059a-4566-9361-a4edda0dba7d
Loebecke, Claudia
7d967629-0ae6-43ed-a09d-891c9dfb34c7
Powell, Philip L.
52f2de48-ee6e-4c80-8535-55510e67c825
Connell, Con
20c3599b-f2e6-49fb-9b95-870b421fc27e
Klein, Jonathan H.
639e04f0-059a-4566-9361-a4edda0dba7d
Loebecke, Claudia
7d967629-0ae6-43ed-a09d-891c9dfb34c7
Powell, Philip L.
52f2de48-ee6e-4c80-8535-55510e67c825

Connell, Con, Klein, Jonathan H., Loebecke, Claudia and Powell, Philip L. (2001) Towards a knowledge management consultation system. Knowledge and Process Management, 8 (1), 48-54. (doi:10.1002/kpm.89).

Record type: Article

Abstract

Knowledge is a source of competitive advantage but moves towards inter-organizational collaboration mean that firms must give a high priority to knowledge management to ensure that they obtain maximum benefit from both internally generated and acquired knowledge. Knowledge transfer either to collaborators or internally is performed both on a person-to-person basis or more often by machine-to-person interaction. While knowledge management has been researched, there is little work that tries to model the fundamental interactions between repositories of knowledge or expertise and those seeking to acquire it. This paper introduces the concept of a knowledge management consultation system. The paper provides a characterization of the structure and functioning of such a system, in particular considering its necessary components, and distinguishes between knowledge, need and the carriers of these components. A model incorporating these components is proposed and an example is used to illustrate the scope and relationship of the components within the model. Implications of the model and its role in a research agenda for organizationally useful knowledge management systems are presented.

This record has no associated files available for download.

More information

Published date: 2001

Identifiers

Local EPrints ID: 35697
URI: http://eprints.soton.ac.uk/id/eprint/35697
ISSN: 1092-4604
PURE UUID: 1510e3ce-6636-4f5c-be75-9e5a51b2083e
ORCID for Jonathan H. Klein: ORCID iD orcid.org/0000-0002-5495-8738

Catalogue record

Date deposited: 22 May 2006
Last modified: 16 Mar 2024 02:34

Export record

Altmetrics

Contributors

Author: Con Connell
Author: Claudia Loebecke
Author: Philip L. Powell

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×