Levels of abstraction in human supervisory control teams

Stanton, N.A., Ashleigh, M.J., Roberts, A.D. and Zu, F. (2006) Levels of abstraction in human supervisory control teams. Journal of Enterprise Information Management, 19, (6), 679-694. (doi:10.1108/17410390610708535).


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This paper reports a study into the Levels of Abstraction Hierarchy (LOAH). The original proposition for the LOAH was that it depicted the levels of system representation, working from functional purpose through to physical form to determine causes of a malfunction, or from physical form to functional purpose to determine purpose for system function. The LOAH has been widely used throughout human supervisory control research to explain individual behaviour, but most control rooms comprise teams. The research sought to determine if the LOAH could be used to describe human supervisory control teams. A series of interviews were conducted in two companies. The results favour the LOAH, but suggest that people in the team are predominately operating at different levels of system representation, depending upon their role.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1108/17410390610708535
ISSNs: 1741-0398 (print)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions : University Structure - Pre August 2011 > School of Management
Faculty of Engineering and the Environment > Civil, Maritime and Environmental Engineering and Science > Transportation Research Group
ePrint ID: 36398
Accepted Date and Publication Date:
Date Deposited: 11 Jul 2006
Last Modified: 31 Mar 2016 12:05
Virtual Society Programme
Funded by: UNSPECIFIED (L132251038)
Funded by: ESRC National Centre for Research Methods (UNSPECIFIED)
URI: http://eprints.soton.ac.uk/id/eprint/36398

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