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Management competence development for professional service SMEs: the case of community pharmacy

Management competence development for professional service SMEs: the case of community pharmacy
Management competence development for professional service SMEs: the case of community pharmacy
Over the last two decades there has been a substantial increase in the number and range of service sector SMEs. The management competence of the owner-manager and/or senior staff is crucial to their success. Developing appropriate competencies presents a particular challenge for professional service SMEs, since the key players are more likely to be motivated by the perceived attractions of professional practice than the commercial and managerial aspects of the enterprise. Drawing upon the experiences of community pharmacists in the UK as an empirical frame of reference, consideration is given to the key management competencies, both operational and strategic, which are required to operate a professional service enterprise successfully. Issues concerning the provision of management training for community pharmacists are also highlighted.
small- to medium-sized enterprises, service industries, entrepreneurs, competences, management development, pharmaceutical industry
0040-0912
246-255
Ottewill, R.
890f3367-80ed-431c-8854-2383094f840f
Jennings, P.
8e7c7232-84cc-4284-b853-6767010c713f
Magirr, P.
762ee17e-73a3-4682-9965-c30f6c1a70bd
Ottewill, R.
890f3367-80ed-431c-8854-2383094f840f
Jennings, P.
8e7c7232-84cc-4284-b853-6767010c713f
Magirr, P.
762ee17e-73a3-4682-9965-c30f6c1a70bd

Ottewill, R., Jennings, P. and Magirr, P. (2000) Management competence development for professional service SMEs: the case of community pharmacy. Education and Training, 42 (4/5), 246-255. (doi:10.1108/00400910010373697).

Record type: Article

Abstract

Over the last two decades there has been a substantial increase in the number and range of service sector SMEs. The management competence of the owner-manager and/or senior staff is crucial to their success. Developing appropriate competencies presents a particular challenge for professional service SMEs, since the key players are more likely to be motivated by the perceived attractions of professional practice than the commercial and managerial aspects of the enterprise. Drawing upon the experiences of community pharmacists in the UK as an empirical frame of reference, consideration is given to the key management competencies, both operational and strategic, which are required to operate a professional service enterprise successfully. Issues concerning the provision of management training for community pharmacists are also highlighted.

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More information

Published date: 2000
Additional Information: The paper examines the independent pharmacies and independent pharmacists sector of the UK economy and considers the impact of changin commercial pressures upon managerial practices with the resultant need to become more entrepreneurial.
Keywords: small- to medium-sized enterprises, service industries, entrepreneurs, competences, management development, pharmaceutical industry

Identifiers

Local EPrints ID: 36775
URI: http://eprints.soton.ac.uk/id/eprint/36775
ISSN: 0040-0912
PURE UUID: c1e417d5-9488-4822-a17c-aff0500f0154

Catalogue record

Date deposited: 29 Mar 2007
Last modified: 15 Mar 2024 07:57

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Contributors

Author: R. Ottewill
Author: P. Jennings
Author: P. Magirr

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