Jennings, P., Ottewill, P. and Magirr, P.
Developing management competences in professional service industries.
In, 26th European Small Business Seminar: Developing Core Competences in Small Businesses for the 21st Century, Vaasa, Finland,
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The paper examines the need to develop managerial competencies for service industry professionals who are affected by de-regulation and a resultant increase in commercial competition. The study is based upon small, independent pharmacies and independent pharmasists in the UK
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