Structuring a delay and disruption Claim: an application of cause-mapping and system dynamics

Williams, Terry, Ackermann, Fran and Eden, Colin (2003) Structuring a delay and disruption Claim: an application of cause-mapping and system dynamics. European Journal of Operational Research, 148, (1), 192-204. (doi:10.1016/S0377-2217(02)00372-7).


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The idea of ‘‘Delay and Disruption’’ within projects is well-known and is often the subject of litigation claims. However, the term is ill-defined, and it is difficult to justify such claims within a legal process. This paper demonstrates a well-developed approach, which is a logical, transparent, auditable and sustainable means of presenting such a claim. It describes the format for a claim document that presents first the disruptive triggers, then using a formal qualitative
model builds the case from the interacting effects of these triggers. Transformation of this model into a computer simulation and the ability to explore different scenarios provides the quantitative part of the claim document. Thus three elements are presented in the document: demonstration of causality, of responsibility and of a quantum for the
claim. This process also provides additional benefits, including a high level of participant ‘‘buy-in’’, and the basis of a model that can be used to support the claim.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1016/S0377-2217(02)00372-7
Additional Information: Production, Manufacturing and Logistics
ISSNs: 0377-2217 (print)
Related URLs:
Keywords: project management and scheduling, delay and disruption, litigation, cause mapping (structuring and analysis)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HA Statistics
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 36897
Accepted Date and Publication Date:
Date Deposited: 23 May 2006
Last Modified: 31 Mar 2016 12:05

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