Performance management: TQM versus HRM - lessons learned

Soltani, E., Van der Meer, R., Gennard, J. and Williams, T. (2003) Performance management: TQM versus HRM - lessons learned. Management Research News, 26, (8), 38-49.


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This article focuses on the key research findings and challenges pertaining to evaluation and managing the employee performance in the context of quality management derived from the literature survey, questionnaire survey, and a semi-structured interview survey. Topics include the generic criteria of the current HR performance evaluation systems, the main criteria of a quality-driven HR performance evaluation system, and the extent to which HR performance evaluation systems have been adjusted to integrate TQM requirements. Thus, the goal of the article is to review the published literature and highlight the actual practices and trends in the HR performance evaluation in organisational environments with a quality orientation. It concludes that by highlighting where we have made progress, acknowledge critical gaps, and attempt to stimulate additional research.

Item Type: Article
ISSNs: 0140-9174 (print)
Related URLs:
Keywords: human resource management, performance management, total quality management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HA Statistics
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 36899
Accepted Date and Publication Date:
Date Deposited: 24 May 2006
Last Modified: 31 Mar 2016 12:05

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