Modelling final outcome and length of call to improve efficiency in call scheduling
Modelling final outcome and length of call to improve efficiency in call scheduling
Durrant, Gabriele B.
14fcc787-2666-46f2-a097-e4b98a210610
Maslovskaya, Olga
9c979052-e9d7-4400-a657-38f1f9cd74d0
Smith, Peter W.F.
961a01a3-bf4c-43ca-9599-5be4fd5d3940
Durrant, Gabriele B.
14fcc787-2666-46f2-a097-e4b98a210610
Maslovskaya, Olga
9c979052-e9d7-4400-a657-38f1f9cd74d0
Smith, Peter W.F.
961a01a3-bf4c-43ca-9599-5be4fd5d3940
Durrant, Gabriele B., Maslovskaya, Olga and Smith, Peter W.F.
(2014)
Modelling final outcome and length of call to improve efficiency in call scheduling.
Paradata Conference: From Survey Research to Practice, London, United Kingdom.
26 Jun 2014.
Record type:
Conference or Workshop Item
(Paper)
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e-pub ahead of print date: 26 July 2014
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Paradata Conference: From Survey Research to Practice, London, United Kingdom, 2014-06-26 - 2014-06-26
Organisations:
Statistical Sciences Research Institute
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Local EPrints ID: 368996
URI: http://eprints.soton.ac.uk/id/eprint/368996
PURE UUID: 75827724-00b4-4f9c-a53f-33e3c6d503ab
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Date deposited: 18 Sep 2014 13:49
Last modified: 06 Mar 2024 02:41
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