The use of TSI in designing a system for a university IS user support service. (In special issue: Linking People, Nature, Business and Technology)


Warren, Lorraine and Adman, Peter (1999) The use of TSI in designing a system for a university IS user support service. (In special issue: Linking People, Nature, Business and Technology). Systems Research and Behavioural Science, 16, (4), 351-358.

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Description/Abstract

This paper is based on the use of critical systems thinking (CST) to improve a UK university's information system (IS) user support service. The purpose of the intervention described in this paper was to increase the efficiency and effectiveness of the IS user support service by deriving a new design for the front end of the service. More specifically, the use of total systems intervention (TSI) informed the choice of the ETHICS methodology to carry out the design itself. This paper is a methodological discourse, reflecting on the usefulness of CST in an IS management problem situation

Item Type: Article
ISSNs: 1092-7026 (print)
Related URLs:
Keywords: information systems, critical systems thinking, total systems intervention, user support, methodology
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: University Structure - Pre August 2011 > School of Management
ePrint ID: 36977
Date Deposited: 25 Apr 2007
Last Modified: 27 Mar 2014 18:23
URI: http://eprints.soton.ac.uk/id/eprint/36977

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