The role of work study in TQM

Brown, Stephen (1994) The role of work study in TQM. TQM Journal, 6, (3), 9-15. (doi:10.1108/09544789410057827).


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Links the role of work study to TQM and argues that work study methods can play an integral part in TQM. Argues that many TQM programmes fail because they do not have measurement techniques in place which TQM requires on an ongoing basis. Suggests that work study methods provide necessary tools and techniques for TQM.

Item Type: Article
ISSNs: 0954-478X (print)
Related URLs:
Keywords: improvement, measurement, performance indicators, standards, TQM, work study
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Structure - Pre August 2011 > School of Management
ePrint ID: 37197
Date Deposited: 08 Mar 2007
Last Modified: 27 Mar 2014 18:23

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