Developing emotional intelligence through workplace learning: findings from a case study in healthcare
Developing emotional intelligence through workplace learning: findings from a case study in healthcare
To date few empirical studies have appeared in the literature investigating the development of emotional intelligence relevant to organizational settings. This paper reports findings from a study investigating workplace learning in UK hospices that suggest particular emotional abilities are susceptible to development within the workplace. Based on the findings, it is proposed that certain emotional abilities associated with the ability conceptualization of emotional intelligence can be developed using workplace or on-the-job learning methods where competences in EI, alongside the socio-cultural cues that influence emotional display, are likely to be learned and understood within the context of the workplace.
emotional intelligence, workplace learning, health
447-465
Clarke, Nicholas
65a3df67-32ff-4e0a-8dd6-a65b5460dca1
December 2006
Clarke, Nicholas
65a3df67-32ff-4e0a-8dd6-a65b5460dca1
Clarke, Nicholas
(2006)
Developing emotional intelligence through workplace learning: findings from a case study in healthcare.
Human Resource Development International, 9 (4), .
(doi:10.1080/13678860601032585).
Abstract
To date few empirical studies have appeared in the literature investigating the development of emotional intelligence relevant to organizational settings. This paper reports findings from a study investigating workplace learning in UK hospices that suggest particular emotional abilities are susceptible to development within the workplace. Based on the findings, it is proposed that certain emotional abilities associated with the ability conceptualization of emotional intelligence can be developed using workplace or on-the-job learning methods where competences in EI, alongside the socio-cultural cues that influence emotional display, are likely to be learned and understood within the context of the workplace.
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Published date: December 2006
Keywords:
emotional intelligence, workplace learning, health
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Local EPrints ID: 37243
URI: http://eprints.soton.ac.uk/id/eprint/37243
ISSN: 1367-8868
PURE UUID: 3d764841-5092-4019-a915-ca61d51ff5a8
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Date deposited: 26 Jul 2007
Last modified: 15 Mar 2024 07:58
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Author:
Nicholas Clarke
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