PRESTOPRIME Deliverable ID3.4.1: Service level agreements for preservation services
PRESTOPRIME Deliverable ID3.4.1: Service level agreements for preservation services
This document outlines a framework for monitoring and managing services with a service level agreements (SLA) and
proposes a complete list of terms suitable for inclusion in the SLA for a preservation service provider. Modelling techniques for service capacity management are discussed and the results of a survey investigating trust issues is presented. Standards and reference models for computer readable SLAs such as WSAgreement are compared and the real world experience of managing the relationship between a preservation service provider and their client is documented.
University of Southampton
Phillips, Stephen
47610c30-a543-4bac-a96a-bc1fce564a59
Mattheijer, M.
df33d384-bafb-4992-af99-435ae8faa696
Gallo, Francesco
451392c4-cd42-4aac-b050-46857e8156d5
Addis, Matthew
76a7ad46-0adc-44f3-894c-4b2ecbb1131e
Schadler, Nena
d0343921-a2aa-45da-9562-176999b22a99
Borgotallo, Roberto
d5488d62-94c2-4db5-850b-e04b47df9032
Ceton, Nick
a6d4c7db-71d6-40db-9977-c0707ea31063
February 2010
Phillips, Stephen
47610c30-a543-4bac-a96a-bc1fce564a59
Mattheijer, M.
df33d384-bafb-4992-af99-435ae8faa696
Gallo, Francesco
451392c4-cd42-4aac-b050-46857e8156d5
Addis, Matthew
76a7ad46-0adc-44f3-894c-4b2ecbb1131e
Schadler, Nena
d0343921-a2aa-45da-9562-176999b22a99
Borgotallo, Roberto
d5488d62-94c2-4db5-850b-e04b47df9032
Ceton, Nick
a6d4c7db-71d6-40db-9977-c0707ea31063
Phillips, Stephen, Mattheijer, M., Gallo, Francesco, Addis, Matthew, Schadler, Nena, Borgotallo, Roberto and Ceton, Nick
(2010)
PRESTOPRIME Deliverable ID3.4.1: Service level agreements for preservation services
Southampton, GB.
University of Southampton
82pp.
Record type:
Monograph
(Project Report)
Abstract
This document outlines a framework for monitoring and managing services with a service level agreements (SLA) and
proposes a complete list of terms suitable for inclusion in the SLA for a preservation service provider. Modelling techniques for service capacity management are discussed and the results of a survey investigating trust issues is presented. Standards and reference models for computer readable SLAs such as WSAgreement are compared and the real world experience of managing the relationship between a preservation service provider and their client is documented.
More information
Published date: February 2010
Organisations:
IT Innovation
Identifiers
Local EPrints ID: 373758
URI: http://eprints.soton.ac.uk/id/eprint/373758
PURE UUID: 7b4d052c-7886-4524-a073-9d4a9800c18f
Catalogue record
Date deposited: 10 Feb 2015 11:23
Last modified: 15 Mar 2024 02:58
Export record
Contributors
Author:
Stephen Phillips
Author:
M. Mattheijer
Author:
Francesco Gallo
Author:
Matthew Addis
Author:
Nena Schadler
Author:
Roberto Borgotallo
Author:
Nick Ceton
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics