Modelling final outcome and length of call to improve efficiency in call scheduling
Modelling final outcome and length of call to improve efficiency in call scheduling
Durrant, Gabriele
14fcc787-2666-46f2-a097-e4b98a210610
Maslovskaya, Olga
9c979052-e9d7-4400-a657-38f1f9cd74d0
Smith, Peter WF
961a01a3-bf4c-43ca-9599-5be4fd5d3940
Durrant, Gabriele
14fcc787-2666-46f2-a097-e4b98a210610
Maslovskaya, Olga
9c979052-e9d7-4400-a657-38f1f9cd74d0
Smith, Peter WF
961a01a3-bf4c-43ca-9599-5be4fd5d3940
Durrant, Gabriele, Maslovskaya, Olga and Smith, Peter WF
(2015)
Modelling final outcome and length of call to improve efficiency in call scheduling.
Conference of the International Statistical Institute (60th World Statistics Congress), Rio, Brazil.
26 - 31 Jul 2015.
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Conference or Workshop Item
(Paper)
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e-pub ahead of print date: July 2015
Venue - Dates:
Conference of the International Statistical Institute (60th World Statistics Congress), Rio, Brazil, 2015-07-26 - 2015-07-31
Organisations:
Statistical Sciences Research Institute
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Local EPrints ID: 383074
URI: http://eprints.soton.ac.uk/id/eprint/383074
PURE UUID: e07aca13-90b3-41f0-9027-5f9af474cd80
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Date deposited: 04 Nov 2015 16:08
Last modified: 23 Feb 2023 02:47
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