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The potential of physical motion cues: changing people’s perception of robots’ performance

The potential of physical motion cues: changing people’s perception of robots’ performance
The potential of physical motion cues: changing people’s perception of robots’ performance
Autonomous robotic systems can automatically perform actions on behalf of users in the domestic environment to help people in their daily activities. Such systems aim to reduce users' cognitive and physical workload, and improve wellbeing. While the benefits of these systems are clear, recent studies suggest that users may misconstrue their performance of tasks. We see an opportunity in designing interaction techniques that improve how users perceive the performance of such systems. We report two lab studies (N=16 each) designed to investigate whether showing physical motion, which is showing the process of a system through movement (that is intrinsic to the system's task), of an autonomous system as it completes its task, affects how users perceive its performance. To ensure our studies are ecologically valid and to motivate participants to provide thoughtful responses we adopted consensus-oriented financial incentives. Our results suggest that physical presence does yield higher performance ratings.
510-518
Association for Computing Machinery
Garcia Garcia, Pedro
2579cee9-5b20-4e86-a89d-177426fc4312
Costanza, Enrico
0868f119-c42e-4b5f-905f-fe98c1beeded
Verame, Jhim
32db6ab4-f82e-461d-b3c8-86ca20db0198
Ramchurn, Sarvapali D.
1d62ae2a-a498-444e-912d-a6082d3aaea3
Garcia Garcia, Pedro
2579cee9-5b20-4e86-a89d-177426fc4312
Costanza, Enrico
0868f119-c42e-4b5f-905f-fe98c1beeded
Verame, Jhim
32db6ab4-f82e-461d-b3c8-86ca20db0198
Ramchurn, Sarvapali D.
1d62ae2a-a498-444e-912d-a6082d3aaea3

Garcia Garcia, Pedro, Costanza, Enrico, Verame, Jhim and Ramchurn, Sarvapali D. (2016) The potential of physical motion cues: changing people’s perception of robots’ performance. In UbiComp '16 Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing. Association for Computing Machinery. pp. 510-518 . (doi:10.1145/2971648.2971697).

Record type: Conference or Workshop Item (Paper)

Abstract

Autonomous robotic systems can automatically perform actions on behalf of users in the domestic environment to help people in their daily activities. Such systems aim to reduce users' cognitive and physical workload, and improve wellbeing. While the benefits of these systems are clear, recent studies suggest that users may misconstrue their performance of tasks. We see an opportunity in designing interaction techniques that improve how users perceive the performance of such systems. We report two lab studies (N=16 each) designed to investigate whether showing physical motion, which is showing the process of a system through movement (that is intrinsic to the system's task), of an autonomous system as it completes its task, affects how users perceive its performance. To ensure our studies are ecologically valid and to motivate participants to provide thoughtful responses we adopted consensus-oriented financial incentives. Our results suggest that physical presence does yield higher performance ratings.

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Accepted/In Press date: 5 June 2016
e-pub ahead of print date: 12 September 2016
Published date: 12 September 2016
Venue - Dates: UbiComp 2016: The 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing, Heildelberg, Germany, 2016-09-12 - 2016-09-16
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 398009
URI: http://eprints.soton.ac.uk/id/eprint/398009
PURE UUID: 32d641a6-351c-46ae-82c6-c273eca1cd19
ORCID for Sarvapali D. Ramchurn: ORCID iD orcid.org/0000-0001-9686-4302

Catalogue record

Date deposited: 15 Jul 2016 08:41
Last modified: 16 Mar 2024 03:44

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Contributors

Author: Pedro Garcia Garcia
Author: Enrico Costanza
Author: Jhim Verame
Author: Sarvapali D. Ramchurn ORCID iD

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