The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement.


Goodchild, C.E., Skinner, T.C. and Parkin, T. (2005) The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement. Journal of Human Nutrition and Dietetics, 18, (3), 181-185. (doi:10.1111/j.1365-277X.2005.00606.x).

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Description/Abstract

Forty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f. = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = −0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations.

Item Type: Article
Additional Information:
Related URLs:
Subjects: B Philosophy. Psychology. Religion > BF Psychology
R Medicine > RA Public aspects of medicine
Divisions: University Structure - Pre August 2011 > School of Psychology
ePrint ID: 39967
Date Deposited: 04 Jul 2006
Last Modified: 27 Mar 2014 18:25
URI: http://eprints.soton.ac.uk/id/eprint/39967

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