The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement.
Goodchild, C.E., Skinner, T.C. and Parkin, T. (2005) The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement. Journal of Human Nutrition and Dietetics, 18, (3), 181-185. (doi:10.1111/j.1365-277X.2005.00606.x).
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Description/Abstract
Forty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f. = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = −0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations.
| Item Type: | Article |
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| Additional Information: | |
| Related URLs: | |
| Subjects: | B Philosophy. Psychology. Religion > BF Psychology R Medicine > RA Public aspects of medicine |
| Divisions: | University Structure - Pre August 2011 > School of Psychology |
| Item ID: | 39967 |
| Date Deposited: | 04 Jul 2006 |
| Last Modified: | 12 Jul 2012 10:19 |
| Contributors: | Goodchild, C.E. (Author) Skinner, T.C. (Author) Parkin, T. (Author) |
| Date: | 2005 |
| Additional Information: | |
| Status: | Published |
| Contact Email Address: | T.C.Skinner@soton.ac.uk |
| URI: | http://eprints.soton.ac.uk/id/eprint/39967 |
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