The University of Southampton
University of Southampton Institutional Repository

Towards a model for monitoring public services projects in Saudi Arabia

Towards a model for monitoring public services projects in Saudi Arabia
Towards a model for monitoring public services projects in Saudi Arabia
Information and communication technology (ICT) has been adopted by many governments around the world in the form of e-government to facilitate service delivery to the public. Saudi Arabia is an example of such a country that has adopted technology with these aims, but there is a failure in enabling the engagement of citizens with government to deliver public services projects with assured quality standards. The failings are blamed on the system's lack of support for stakeholder oversight. In light of these inadequacies, more effective monitoring of project construction and project implementation is required in order to improve public service quality from a long-term perspective. Fixes have been proposed to the lack of two-way communication between citizens and the government by inviting feedback from citizens through social media and other communication channels, however, a cohesive overarching model that enables the engagement of citizens with government projects has yet to be devised. There is a clear need for a model that can be applied to design official systems to facilitate consultation between the government and the public and to invite feedback from key stakeholders throughout each stage of the project lifecycle. This paper proposes a conceptual model to facilitate citizens in monitoring the quality of public services and the progress of public service projects. It is designed based on an in-depth analysis of the available systems on the market, e-participation studies and theoretical work presented in the literature. The paper also recommends technologies and features that will facilitate the implementation of the model in different contexts.
1-11
Academic Conferences International
Al-Barrak, Khalied
a83f101c-c37c-4605-9529-576220f7eed8
Carr, Les
0572b10e-039d-46c6-bf05-57cce71d3936
Ryan, Matt
f07cd3e8-f3d9-4681-9091-84c2df07cd54
Al-Barrak, Khalied
a83f101c-c37c-4605-9529-576220f7eed8
Carr, Les
0572b10e-039d-46c6-bf05-57cce71d3936
Ryan, Matt
f07cd3e8-f3d9-4681-9091-84c2df07cd54

Al-Barrak, Khalied, Carr, Les and Ryan, Matt (2016) Towards a model for monitoring public services projects in Saudi Arabia. In ECISM conference proceedings. Academic Conferences International. pp. 1-11 .

Record type: Conference or Workshop Item (Paper)

Abstract

Information and communication technology (ICT) has been adopted by many governments around the world in the form of e-government to facilitate service delivery to the public. Saudi Arabia is an example of such a country that has adopted technology with these aims, but there is a failure in enabling the engagement of citizens with government to deliver public services projects with assured quality standards. The failings are blamed on the system's lack of support for stakeholder oversight. In light of these inadequacies, more effective monitoring of project construction and project implementation is required in order to improve public service quality from a long-term perspective. Fixes have been proposed to the lack of two-way communication between citizens and the government by inviting feedback from citizens through social media and other communication channels, however, a cohesive overarching model that enables the engagement of citizens with government projects has yet to be devised. There is a clear need for a model that can be applied to design official systems to facilitate consultation between the government and the public and to invite feedback from key stakeholders throughout each stage of the project lifecycle. This paper proposes a conceptual model to facilitate citizens in monitoring the quality of public services and the progress of public service projects. It is designed based on an in-depth analysis of the available systems on the market, e-participation studies and theoretical work presented in the literature. The paper also recommends technologies and features that will facilitate the implementation of the model in different contexts.

Text
ECISM_Conference_Paper_Khalied_Albarrak_Monitoring_public_services_projects_in_SaudiArabia.pdf - Accepted Manuscript
Download (912kB)

More information

Accepted/In Press date: 5 May 2016
Published date: 8 September 2016
Venue - Dates: 10th European Conference on Information Systems Management, Évora, Portugal, 2016-09-08 - 2016-09-09
Organisations: Web & Internet Science

Identifiers

Local EPrints ID: 403531
URI: http://eprints.soton.ac.uk/id/eprint/403531
PURE UUID: 292c6be9-9ff4-46e2-8db8-d00442dfa9b6
ORCID for Khalied Al-Barrak: ORCID iD orcid.org/0000-0001-9224-5926
ORCID for Les Carr: ORCID iD orcid.org/0000-0002-2113-9680
ORCID for Matt Ryan: ORCID iD orcid.org/0000-0002-8693-5063

Catalogue record

Date deposited: 05 Dec 2016 09:58
Last modified: 16 Mar 2024 04:02

Export record

Contributors

Author: Khalied Al-Barrak ORCID iD
Author: Les Carr ORCID iD
Author: Matt Ryan ORCID iD

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×