The IT productivity paradox: evidence from the UK retail banking industry

Harris, Lisa (2001) The IT productivity paradox: evidence from the UK retail banking industry. New Technology, Work and Employment, 16, (1), 35-48. (doi:10.1111/1468-005X.00075).


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This article addresses causes of the so-called 'information technology productivity paradox' in the context of UK retail banks. It investigates why massive investments by retail banks in information technology are not being translated into significant productivity gains, given that sucessful implementation of new technology is particularly important in increasingly competitive banking environments.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1111/1468-005X.00075
Additional Information:
ISSNs: 0268-1072 (print)
Related URLs:
Subjects: H Social Sciences > HG Finance
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 47200
Accepted Date and Publication Date:
March 2001Published
Date Deposited: 03 Aug 2007
Last Modified: 31 Mar 2016 12:22

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