Effective use of mobile communications in e-government: how do we reach the tipping point?
Effective use of mobile communications in e-government: how do we reach the tipping point?
This paper investigates what is needed to make the mobile phone a more effective tool for the interaction between government and governed. Recent studies have shown that a significant proportion of the UK population have no intention of accessing the Internet; however, it is reported that there are more web-enabled mobile phones than there are PCs in the UK. Mobile phones may thus offer the most viable electronic channel through which to encourage large-scale take-up of online public services. Although people have integrated mobile phones into their everyday lives, we argue that unless there is a substantial change in social practices the much heralded 'm-government' will take a significant amount of time to become a reality. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. The paper will draw upon case studies of best practice from around the world to investigate the emerging ways in which large-scale usage of this type of government/citizen interaction can be achieved.
e-society, innovation, technology, mobile phone, m-government, e-government
395-413
Harris, Lisa
cf587c06-2cf7-49e6-aef8-c9452cbff529
Vincent, Jane
ae9cbe41-eae1-41d7-a368-ae2d50b02526
April 2008
Harris, Lisa
cf587c06-2cf7-49e6-aef8-c9452cbff529
Vincent, Jane
ae9cbe41-eae1-41d7-a368-ae2d50b02526
Harris, Lisa and Vincent, Jane
(2008)
Effective use of mobile communications in e-government: how do we reach the tipping point?
Information, Communication and Society, 11 (3), .
(doi:10.1080/13691180802025632).
Abstract
This paper investigates what is needed to make the mobile phone a more effective tool for the interaction between government and governed. Recent studies have shown that a significant proportion of the UK population have no intention of accessing the Internet; however, it is reported that there are more web-enabled mobile phones than there are PCs in the UK. Mobile phones may thus offer the most viable electronic channel through which to encourage large-scale take-up of online public services. Although people have integrated mobile phones into their everyday lives, we argue that unless there is a substantial change in social practices the much heralded 'm-government' will take a significant amount of time to become a reality. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. The paper will draw upon case studies of best practice from around the world to investigate the emerging ways in which large-scale usage of this type of government/citizen interaction can be achieved.
Text
JVLHmobilegov.doc
- Other
More information
Published date: April 2008
Additional Information:
Based on a paper presented at the Information, Communication, Society (ICS) 10th Anniversary International Symposium, 20-22 September 2006 at the University of York.
Keywords:
e-society, innovation, technology, mobile phone, m-government, e-government
Identifiers
Local EPrints ID: 47673
URI: http://eprints.soton.ac.uk/id/eprint/47673
ISSN: 1369-118X
PURE UUID: b8bed237-f8db-4b08-9d29-6e1a91c30665
Catalogue record
Date deposited: 09 Aug 2007
Last modified: 15 Mar 2024 09:35
Export record
Altmetrics
Contributors
Author:
Lisa Harris
Author:
Jane Vincent
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics