Effective use of mobile communications in e-government: how do we reach the tipping point?

Harris, Lisa and Vincent, Jane (2008) Effective use of mobile communications in e-government: how do we reach the tipping point? Information, Communication and Society, 11, (3), 395-413. (doi:10.1080/13691180802025632).


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This paper investigates what is needed to make the mobile phone a more effective tool for the interaction between government and governed. Recent studies have shown that a significant proportion of the UK population have no intention of accessing the Internet; however, it is reported that there are more web-enabled mobile phones than there are PCs in the UK. Mobile phones may thus offer the most viable electronic channel through which to encourage large-scale take-up of online public services. Although people have integrated mobile phones into their everyday lives, we argue that unless there is a substantial change in social practices the much heralded 'm-government' will take a significant amount of time to become a reality. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. The paper will draw upon case studies of best practice from around the world to investigate the emerging ways in which large-scale usage of this type of government/citizen interaction can be achieved.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1080/13691180802025632
Additional Information: Based on a paper presented at the Information, Communication, Society (ICS) 10th Anniversary International Symposium, 20-22 September 2006 at the University of York.
ISSNs: 1369-118X (print)
Related URLs:
Keywords: e-society, innovation, technology, mobile phone, m-government, e-government
Subjects: H Social Sciences > HE Transportation and Communications
J Political Science > JF Political institutions (General)
T Technology > T Technology (General)
Divisions: University Structure - Pre August 2011 > School of Management
ePrint ID: 47673
Date :
Date Event
April 2008Published
Date Deposited: 09 Aug 2007
Last Modified: 31 Mar 2016 12:23
URI: http://eprints.soton.ac.uk/id/eprint/47673

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