Effective use of mobile communications in e-government: how do we reach the tipping point?


Harris, Lisa and Vincent, Jane (2008) Effective use of mobile communications in e-government: how do we reach the tipping point? Information, Communication and Society, 11, (3), 395-413. (doi:10.1080/13691180802025632).

Download

[img] Microsoft Word
Download (122Kb)

Description/Abstract

This paper investigates what is needed to make the mobile phone a more effective tool for the interaction between government and governed. Recent studies have shown that a significant proportion of the UK population have no intention of accessing the Internet; however, it is reported that there are more web-enabled mobile phones than there are PCs in the UK. Mobile phones may thus offer the most viable electronic channel through which to encourage large-scale take-up of online public services. Although people have integrated mobile phones into their everyday lives, we argue that unless there is a substantial change in social practices the much heralded 'm-government' will take a significant amount of time to become a reality. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. The paper will draw upon case studies of best practice from around the world to investigate the emerging ways in which large-scale usage of this type of government/citizen interaction can be achieved.

Item Type: Article
Additional Information: Based on a paper presented at the Information, Communication, Society (ICS) 10th Anniversary International Symposium, 20-22 September 2006 at the University of York.
ISSNs: 1369-118X (print)
Related URLs:
Keywords: e-society, innovation, technology, mobile phone, m-government, e-government
Subjects: H Social Sciences > HE Transportation and Communications
J Political Science > JF Political institutions (General)
T Technology > T Technology (General)
Divisions: University Structure - Pre August 2011 > School of Management
ePrint ID: 47673
Date Deposited: 09 Aug 2007
Last Modified: 27 Mar 2014 18:31
URI: http://eprints.soton.ac.uk/id/eprint/47673

Actions (login required)

View Item View Item

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics