Effective use of mobile communications in e-government: how do we reach the tipping point?
Harris, Lisa and Vincent, Jane (2008) Effective use of mobile communications in e-government: how do we reach the tipping point? Information, Communication and Society, 11, (3), 395-413. (doi:10.1080/13691180802025632).
This paper investigates what is needed to make the mobile phone a more effective tool for the interaction between government and governed. Recent studies have shown that a significant proportion of the UK population have no intention of accessing the Internet; however, it is reported that there are more web-enabled mobile phones than there are PCs in the UK. Mobile phones may thus offer the most viable electronic channel through which to encourage large-scale take-up of online public services. Although people have integrated mobile phones into their everyday lives, we argue that unless there is a substantial change in social practices the much heralded 'm-government' will take a significant amount of time to become a reality. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. The paper will draw upon case studies of best practice from around the world to investigate the emerging ways in which large-scale usage of this type of government/citizen interaction can be achieved.
|Digital Object Identifier (DOI):||doi:10.1080/13691180802025632|
|Additional Information:||Based on a paper presented at the Information, Communication, Society (ICS) 10th Anniversary International Symposium, 20-22 September 2006 at the University of York.|
|Keywords:||e-society, innovation, technology, mobile phone, m-government, e-government|
|Subjects:||H Social Sciences > HE Transportation and Communications
J Political Science > JF Political institutions (General)
T Technology > T Technology (General)
|Divisions:||University Structure - Pre August 2011 > School of Management
|Date Deposited:||09 Aug 2007|
|Last Modified:||27 Mar 2014 18:31|
|RDF:||RDF+N-Triples, RDF+N3, RDF+XML, Browse.|
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