The learning organisation: myth or reality? Examples from the UK retail banking industry

Harris, Lisa (2002) The learning organisation: myth or reality? Examples from the UK retail banking industry. The Learning Organisation, 9, (2), 78-88. (doi:10.1108/09696470210424024).


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This article considers the issue of learning in the context of new technology projects that have recently been implemented in the UK retail banking industry. Continual changes in the business environment have focused attention upon the need for organisations to "learn" if they are to retain their market positions. Interviews were conducted with 42 bank managers and industry consultants over an 18 month period. Five case studies of major new projects are drawn upon which provide evidence that learning from past mistakes, or even building upon past successes, continues to be the exception rather than the rule. As a result, even successful projects had a limited impact upon the activities of the organisations as a whole. It is concluded that reluctance to disseminate lessons learned throughout the organisation means the full potential offered by new technologies will continue to elude banks until their apparently complacent attitude towards learning is addressed

Item Type: Article
Digital Object Identifier (DOI): doi:10.1108/09696470210424024
ISSNs: 0969-6474 (print)
Related URLs:
Keywords: learning, innovation, technological change, banking
Subjects: T Technology > T Technology (General)
H Social Sciences > HG Finance
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 47682
Accepted Date and Publication Date:
Date Deposited: 08 Aug 2007
Last Modified: 31 Mar 2016 12:23

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