A pathway for process improvement activities in a production environment: a case study in a rework department

Özkök, Onur, Pakdil, Fatma, Çamlıca, Fahri Buğra, Bektas, Tolga and Kara, İmdat (2005) A pathway for process improvement activities in a production environment: a case study in a rework department. Can der Aalst, W.M.P. (ed.) In Business Process Management. Springer. pp. 344-353 . (doi:10.1007/11538394_23).

Abstract

In this study, we describe our experience in process improvement in a study of one of the foremost manufacturing firms in Turkey. The firm is faced with a large increase in its inventory of returned products. To arrive at solutions to the problem and suggest improvements in the system under consideration, we offer a three-phase methodology which consists of identifying all the sub-problems that lead to the main problem and then solving those sub-problems. Although their solution involves the use of well-known techniques, the uniqueness of the approach lies in offering a systematic methodology that unifies these techniques from different disciplines in a sequential and integrated fashion

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Contributors

Author: Tolga Bektas

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