E-governance in revenue collection and administration

Nisar, T. (2006) E-governance in revenue collection and administration. In, Second International Conference on the Internet and Society, Wessex Institute of Technology, 2006. Southampton, UK, WIT Press.


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E-government is about the use of information communication technologies (ICTs) to offer better public service at a lower cost.

However, there is a trade-off to be made between implementing e-government with ICTs and the public ability to reach and access electronic information.

Access to all official information and service offerings of a public agency is generally of e-government’s primary focus.

This paper presents the findings of a research into the issues regarding the role of e-governance in tax administration especially incorporating ICTs technologies.

Recent trends in public taxation stress the need of developing a system of tax assessment and collection that involves internet services.

Using a case study of the UK government department of HM Revenue and Customs, the paper examines the use of internet service for self-assessment, payment by internet and Pay As You Earn service for employers.

The findings suggest that substantial progress has been made over recent years in developing an effective system of e-taxation by the UK government.

The paper also identifies further requirements of the use of ICTs in e-taxation and potentials for future direction and initiatives.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > H Social Sciences (General)
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
J Political Science > JF Political institutions (General)
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 58337
Accepted Date and Publication Date:
Date Deposited: 18 Aug 2008
Last Modified: 31 Mar 2016 12:39
URI: http://eprints.soton.ac.uk/id/eprint/58337

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