Editiorial. NHS Direct audited; customer satisfaction, but at what price?


George, Steve (2002) Editiorial. NHS Direct audited; customer satisfaction, but at what price? BMJ, 324, (7337), 558-559. (doi:10.1136/bmj.324.7337.558).

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Original Publication URL: http://dx.doi.org/10.1136/bmj.324.7337.558
Item Type: Article
ISSNs: 0959-8138 (print)
Related URLs:
Keywords: editorial, consumer satisfaction, information services, standards, health care costs, state medicine, humans, hotlines, management audit, great britain
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
R Medicine > RA Public aspects of medicine
Divisions: University Structure - Pre August 2011 > School of Medicine > Community Clinical Sciences
ePrint ID: 61793
Date Deposited: 15 Sep 2008
Last Modified: 27 Mar 2014 18:43
URI: http://eprints.soton.ac.uk/id/eprint/61793

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