D'Arrigo, Julia, Durrant, Gabriele B. and Steele, Fiona
Using field process data to predict best times of contact conditioning on household and interviewer influences.
Establishing contact is an important part of the survey response process and effective interviewer calling behaviours are critical in achieving contact and subsequent cooperation. This paper investigates best times of contact for different types of households and the influence of the interviewer on establishing contact. Recent developments in the survey data collection process have led to the collection of so-called field process or paradata, which greatly extend the basic information on interviewer calls. This paper develops a multilevel discrete time event history model based on interviewer call record data to predict the likelihood of contact at each call. The results have implications for survey practice and inform the design of effective interviewer calling times, including responsive survey designs.
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