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The role of emotions and emotional intelligence during merger of two banking institutions in Brunei

The role of emotions and emotional intelligence during merger of two banking institutions in Brunei
The role of emotions and emotional intelligence during merger of two banking institutions in Brunei
This study seeks to investigate the role of emotional intelligence in merger. Much of the existing literatures state that merger between organizations is a stressful event that affects the emotions of employees and thus have implication on the degree of support and attitudes towards merger. It is suggested that in changing circumstances such as merger, emotional ability could significantly assist individual employees to better deal with change, adapt to, and cope with changing surroundings. This study therefore used emotional intelligence as emotion-focused coping strategy to buffer negative emotional responses and to acquire positive attitudes towards merger. A two time points longitudinal study was conducted aimed to examine employees’ responses at four months post merger and ten months post merger. MSCEIT ability-based model measurement was used to measure the emotional intelligence of employees. Questionnaires were administered to obtain statistical data on the emotional responses, degree of support and attitudes towards merger. Qualitative data was also collected from interviews in order to tap first hand emotional responses of employees experiencing merger. At the same time emotional intelligence training was conducted in order to investigate whether emotional intelligence can be developed using training intervention. This study found relationships between emotional intelligence and degree of supports. This suggests that individual employees were more able to regulate their emotion and accept merger after ten months merger. The training intervention and Islamic culture could have influence the employees’ positive emotions and support for merger.
Salleh, Noor Maya
23eaafbb-ffa2-4658-b60f-05ffe10af640
Salleh, Noor Maya
23eaafbb-ffa2-4658-b60f-05ffe10af640
Clarke, Nicholas
65a3df67-32ff-4e0a-8dd6-a65b5460dca1

Salleh, Noor Maya (2009) The role of emotions and emotional intelligence during merger of two banking institutions in Brunei. University of Southampton, School of Management, Doctoral Thesis, 312pp.

Record type: Thesis (Doctoral)

Abstract

This study seeks to investigate the role of emotional intelligence in merger. Much of the existing literatures state that merger between organizations is a stressful event that affects the emotions of employees and thus have implication on the degree of support and attitudes towards merger. It is suggested that in changing circumstances such as merger, emotional ability could significantly assist individual employees to better deal with change, adapt to, and cope with changing surroundings. This study therefore used emotional intelligence as emotion-focused coping strategy to buffer negative emotional responses and to acquire positive attitudes towards merger. A two time points longitudinal study was conducted aimed to examine employees’ responses at four months post merger and ten months post merger. MSCEIT ability-based model measurement was used to measure the emotional intelligence of employees. Questionnaires were administered to obtain statistical data on the emotional responses, degree of support and attitudes towards merger. Qualitative data was also collected from interviews in order to tap first hand emotional responses of employees experiencing merger. At the same time emotional intelligence training was conducted in order to investigate whether emotional intelligence can be developed using training intervention. This study found relationships between emotional intelligence and degree of supports. This suggests that individual employees were more able to regulate their emotion and accept merger after ten months merger. The training intervention and Islamic culture could have influence the employees’ positive emotions and support for merger.

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Published date: 22 April 2009
Organisations: University of Southampton

Identifiers

Local EPrints ID: 68707
URI: http://eprints.soton.ac.uk/id/eprint/68707
PURE UUID: ca93bb41-dba2-42f9-8a6c-ccd280082b07

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Date deposited: 16 Sep 2009
Last modified: 13 Mar 2024 19:05

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Contributors

Author: Noor Maya Salleh
Thesis advisor: Nicholas Clarke

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