Is utility in the mind of the beholder? a review of ergonomics methods

Stanton, N.A. and Young, M.S. (1998) Is utility in the mind of the beholder? a review of ergonomics methods. Applied Ergonomics, 29, (1), 41-54.


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This paper reviews the use of ergonomics methods in the context of usability of consumer products. A review of the literature indicated that there is upward of 60 methods available to the ergonomist. The results of the survey indicated that questionnaires, interviews and observation are the most frequently reported methods used. Ease of use of the methods was dependent upon type of method used, presence of software support and type of training received. Strong links were found between questionnaires and interviews as a combined approach, as well as with HTA and observation. However, a questionnaire survey of professional ergonomists found that none of the respondents had any documented evidence of the reliability and validity of the methods they were using. A study of training people to use ergonomics' methods indicated the different requirements of the approaches, in terms of training time, application time and subjective preferences. An important goal for future research is to establish the reliability and validity of ergonomics methods.

Item Type: Article
ISSNs: 0003-6870 (print)
1872-9126 (electronic)
Keywords: methods, techniques, training preferences
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HA Statistics
T Technology > TA Engineering (General). Civil engineering (General)
Divisions : University Structure - Pre August 2011 > School of Civil Engineering and the Environment
ePrint ID: 73901
Accepted Date and Publication Date:
February 1998Published
Date Deposited: 11 Mar 2010
Last Modified: 31 Mar 2016 13:06

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