Task analysis for error identification: a methodology for designing error-tolerant consumer products
Baber, C. and Stanton, N.A. (1994) Task analysis for error identification: a methodology for designing error-tolerant consumer products. Ergonomics, 37, (11), 1923-1941. (doi:10.1080/00140139408964958).
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This paper presents an approach to the assessment of 'intelligent' consumer products. We assume that a primary reason for the difficulties people encounter in their use of intelligent consumer products is the lack of clear, consistent, and logical task sequences. The approach we have developed aims to illustrate the task sequences required for the purposeful use of 'intelligent' products, in order to indicate points at which errors, problems or confusions may occur. The approach combines two well proven methodologies (hierarchical task analysis and state space diagrams) to provide a description of human product interaction.
|Keywords:||product assessment and design, hierarchical task analysis, state space diagrams|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
T Technology > TA Engineering (General). Civil engineering (General)
|Divisions:||University Structure - Pre August 2011 > School of Civil Engineering and the Environment
|Date Deposited:||11 Mar 2010|
|Last Modified:||01 Jun 2011 01:25|
|Contributors:||Baber, C. (Author)
Stanton, N.A. (Author)
|RDF:||RDF+N-Triples, RDF+N3, RDF+XML, Browse.|
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