Collective Congruence Amongst Knowledge Carriers in the Consumption of Lean Thinking: Cases in the UK National Health Service


Papadopoulos, T. and Merali, Y. (2010) Collective Congruence Amongst Knowledge Carriers in the Consumption of Lean Thinking: Cases in the UK National Health Service. Southampton, GB, University of Southampton (Discussion Papers in Centre for Operational Research, Management Science and Information Systems, CORMSIS-10-01).

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Description/Abstract

This paper focuses on the role of collective congruence between knowledge carriers as enabling the enactment, adaptation and modification/appropriation (consumption) of Lean Thinking in healthcare, using two cases in a Hospital of the UK National Health Service (NHS). It draws on Actor-Network Theory principles and expands the Cognitive Congruence Framework (Merali, 1998; 2000) as a sense-making device for studying the behaviour of knowledge carriers in dynamic contexts as mediated by non-human entities. The study highlights the importance of individual and collective knowledge carriers' congruence for successful Lean consumption and elucidates the relationship between cognitive, action and social-technical aspects of the consumption process in the organisational context.

Item Type: Monograph (Discussion Paper)
Related URLs:
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Structure - Pre August 2011 > School of Management
ePrint ID: 79271
Date Deposited: 11 Mar 2010
Last Modified: 27 Mar 2014 19:00
Publisher: University of Southampton
URI: http://eprints.soton.ac.uk/id/eprint/79271

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