Papadopoulos, T. and Merali, Y.
Collective Congruence Amongst Knowledge Carriers in the Consumption of Lean Thinking: Cases in the UK National Health Service. Southampton, GB, University of Southampton
(Discussion Papers in Centre for Operational Research, Management Science and Information Systems, CORMSIS-10-01).
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This paper focuses on the role of collective congruence between knowledge carriers as enabling the enactment, adaptation and modification/appropriation (consumption) of Lean Thinking in healthcare, using two cases in a Hospital of the UK National Health Service (NHS). It draws on Actor-Network Theory principles and expands the Cognitive Congruence Framework (Merali, 1998; 2000) as a sense-making device for studying the behaviour of knowledge carriers in dynamic contexts as mediated by non-human entities. The study highlights the importance of individual and collective knowledge carriers' congruence for successful Lean consumption and elucidates the relationship between cognitive, action and social-technical aspects of the consumption process in the organisational context.
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