The role of the information special as a change agent in performance management
Roushan, G. and Manville, G. (2009) The role of the information special as a change agent in performance management. In, 23rd Annual Conference of the British Academy of Management, Brighton, U.K., 15 - 17 Sep 2009. Brighton, Brighton University.
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Description/Abstract
Abstract: This paper aims to explore the changing role of the Information Specialist (ISp) in the implementation of business performance improvement through business process re-engineering (BPR) initiatives. The paper will begin by examining the evolution of BPR and then discuss the changing role of the ISp. Technology enabled Performance Management (PM) and its strategic implications are found to be key to measuring the effectiveness of BPR and the role of the ISp is a vital part of this. Through a literature review and case based empirical evidence, a conceptual framework is developed to appraise the role of the ISp.
| Item Type: | Conference or Workshop Item (Paper) |
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| Related URLs: | |
| Keywords: | Performance Management, Business Process Reengineering, Information Specialists, Information Systems, Enterprise Resource Planning |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | University Structure - Pre August 2011 > School of Management |
| Item ID: | 79293 |
| Date Deposited: | 19 Mar 2010 |
| Last Modified: | 02 Mar 2012 12:34 |
| Contributors: | Roushan, G. (Author) Manville, G. (Author) |
| Date: | September 2009 |
| Status: | Unpublished |
| Publisher: | Brighton University |
| URI: | http://eprints.soton.ac.uk/id/eprint/79293 |
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