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Performance management in a third Sector housing association: management commitment and the balanced scorecard

Performance management in a third Sector housing association: management commitment and the balanced scorecard
Performance management in a third Sector housing association: management commitment and the balanced scorecard
This article explores the post implementation phase of the balanced scorecard in a Third Sector housing association. A case study analysis using semi-structured interviews and direct observation over a five year period provides empirical insight into an evolving performance management culture. This research contributes to the body of knowledge by revealing how leadership and culture can build capability and trust to support performance management.
University of Southampton
Manville, G.
aa951f4a-a8dc-4579-88e4-28f06d97fe62
Broad, M.
81955ffa-a9d3-42cd-99c8-52e06cd67424
Manville, G.
aa951f4a-a8dc-4579-88e4-28f06d97fe62
Broad, M.
81955ffa-a9d3-42cd-99c8-52e06cd67424

Manville, G. and Broad, M. (2009) Performance management in a third Sector housing association: management commitment and the balanced scorecard (Discussion Papers in Accounting & Finance) Southampton, UK. University of Southampton

Record type: Monograph (Discussion Paper)

Abstract

This article explores the post implementation phase of the balanced scorecard in a Third Sector housing association. A case study analysis using semi-structured interviews and direct observation over a five year period provides empirical insight into an evolving performance management culture. This research contributes to the body of knowledge by revealing how leadership and culture can build capability and trust to support performance management.

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Published date: December 2009
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Learn more about Management research

Identifiers

Local EPrints ID: 79295
URI: http://eprints.soton.ac.uk/id/eprint/79295
PURE UUID: 87e07022-d724-4a1e-bbf2-106cfb2cb46a

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Date deposited: 11 Mar 2010
Last modified: 10 Dec 2021 17:33

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Contributors

Author: G. Manville
Author: M. Broad

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