Key performance indicators (KPIs) for healthcare accreditation system

Agrizzi, Dila, Jaafaripooyan, Ebrahim and Akbarihaghighi, Faizollah (2010) Key performance indicators (KPIs) for healthcare accreditation system. Southampton, GB, University of Southampton (Discussion Papers in Centre for Research in Accounting, Accountability and Governance, CRAAG-10-01).


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Purpose – this paper aims to propose valuable performance indicators for evaluation of an accreditation programme, as an effective external assessment scheme in health

Design/methodology/approach – the paper is based on an exploratory research which has used semi-structured interviews to collect data from a number of health
care accreditation experts. The respondents were selected from different universities and accreditation-associated institutions in developed and developing countries
including Iran. They were chosen through “snowball sampling technique”.

Findings – thematic content analysis of the data provided the following key performance indicators (KPIs) which are hoped to be influential in evaluating the performance of healthcare accreditation programmes. For example; the effect of accreditation in a society, cost of accreditation for all participants (e.g. hospitals,
accrediting bodies), tangible improvement in the outcomes of patients care or satisfaction after accreditation, satisfaction of different stakeholders with the
accreditation results, and a focus on features and requirements of local health care economy by accreditation programme.

Originality/value – this study is deemed to be unique and novel at ascertaining a number of invaluable dimensions for evaluating the performance of accreditation programmes in public sector, specifically health care. It has sought to contribute to the knowledge in the area of performance measurement and improvement in the public sector.

Item Type: Monograph (Discussion Paper)
Related URLs:
Keywords: accreditation system, health care, performance measurement, improvement
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
R Medicine > RA Public aspects of medicine
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 79297
Accepted Date and Publication Date:
Date Deposited: 11 Mar 2010
Last Modified: 31 Mar 2016 13:15

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