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Key performance indicators (KPIs) for healthcare accreditation system

Key performance indicators (KPIs) for healthcare accreditation system
Key performance indicators (KPIs) for healthcare accreditation system
Purpose – this paper aims to propose valuable performance indicators for evaluation of an accreditation programme, as an effective external assessment scheme in health
care.

Design/methodology/approach – the paper is based on an exploratory research which has used semi-structured interviews to collect data from a number of health
care accreditation experts. The respondents were selected from different universities and accreditation-associated institutions in developed and developing countries
including Iran. They were chosen through “snowball sampling technique”.

Findings – thematic content analysis of the data provided the following key performance indicators (KPIs) which are hoped to be influential in evaluating the performance of healthcare accreditation programmes. For example; the effect of accreditation in a society, cost of accreditation for all participants (e.g. hospitals,
accrediting bodies), tangible improvement in the outcomes of patients care or satisfaction after accreditation, satisfaction of different stakeholders with the
accreditation results, and a focus on features and requirements of local health care economy by accreditation programme.

Originality/value – this study is deemed to be unique and novel at ascertaining a number of invaluable dimensions for evaluating the performance of accreditation programmes in public sector, specifically health care. It has sought to contribute to the knowledge in the area of performance measurement and improvement in the public sector.
accreditation system, health care, performance measurement, improvement
CRAAG-10-01
University of Southampton
Agrizzi, Dila
bf4dd7b5-e685-45ca-90d8-a3e00a232401
Jaafaripooyan, Ebrahim
911dd888-c28b-4d36-8a14-4520237abb3c
Akbarihaghighi, Faizollah
05c16ec9-7d59-4c98-9831-a6c127d954d3
Agrizzi, Dila
bf4dd7b5-e685-45ca-90d8-a3e00a232401
Jaafaripooyan, Ebrahim
911dd888-c28b-4d36-8a14-4520237abb3c
Akbarihaghighi, Faizollah
05c16ec9-7d59-4c98-9831-a6c127d954d3

Agrizzi, Dila, Jaafaripooyan, Ebrahim and Akbarihaghighi, Faizollah (2010) Key performance indicators (KPIs) for healthcare accreditation system (Discussion Papers in Centre for Research in Accounting, Accountability and Governance, CRAAG-10-01) Southampton, GB. University of Southampton

Record type: Monograph (Discussion Paper)

Abstract

Purpose – this paper aims to propose valuable performance indicators for evaluation of an accreditation programme, as an effective external assessment scheme in health
care.

Design/methodology/approach – the paper is based on an exploratory research which has used semi-structured interviews to collect data from a number of health
care accreditation experts. The respondents were selected from different universities and accreditation-associated institutions in developed and developing countries
including Iran. They were chosen through “snowball sampling technique”.

Findings – thematic content analysis of the data provided the following key performance indicators (KPIs) which are hoped to be influential in evaluating the performance of healthcare accreditation programmes. For example; the effect of accreditation in a society, cost of accreditation for all participants (e.g. hospitals,
accrediting bodies), tangible improvement in the outcomes of patients care or satisfaction after accreditation, satisfaction of different stakeholders with the
accreditation results, and a focus on features and requirements of local health care economy by accreditation programme.

Originality/value – this study is deemed to be unique and novel at ascertaining a number of invaluable dimensions for evaluating the performance of accreditation programmes in public sector, specifically health care. It has sought to contribute to the knowledge in the area of performance measurement and improvement in the public sector.

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More information

Published date: 2010
Keywords: accreditation system, health care, performance measurement, improvement

Identifiers

Local EPrints ID: 79297
URI: http://eprints.soton.ac.uk/id/eprint/79297
PURE UUID: 1c24c95a-48a5-4ba9-830a-b3837faab843

Catalogue record

Date deposited: 11 Mar 2010
Last modified: 14 Mar 2024 00:28

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Contributors

Author: Dila Agrizzi
Author: Ebrahim Jaafaripooyan
Author: Faizollah Akbarihaghighi

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