Learning, knowing and controlling the stock: the changing nature of employee discretion in a supermarket chain


Fuller, Alison, Kakavelakis, Kostas, Felstead, Alan, Jewson, Nick and Unwin, Lorna (2009) Learning, knowing and controlling the stock: the changing nature of employee discretion in a supermarket chain. Journal of Education and Work, 22, (2), 105-120. (doi:10.1080/13639080902854037).

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Description/Abstract

This paper explores the nature of the relationship between Head Office and stores in a large British supermarket chain. It focuses on the role played by a range of technological tools available for managing the stock and connecting different parts of the productive system and the implications this has for employee learning in stores. The evidence illustrates the dual role of artefacts in making possible long-distance control from Head Office, on the one hand, at the same time as opening up spaces for local discretion and intervention, on the other. Accordingly, the paper also shows how the relation between the organisational centre and the periphery gives rise to different types of skills and expertise, providing the basis for a potentially expansive learning environment at the level of the store.

Item Type: Article
ISSNs: 1363-9080 (print)
1469-9435 (electronic)
Keywords: productive systems, learning, knowing, supermarkets, discretion, workplace
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > L Education (General)
Divisions: University Structure - Pre August 2011 > School of Education > Lifelong and Work-Related Learning
ePrint ID: 79753
Date Deposited: 18 Mar 2010
Last Modified: 27 Mar 2014 19:01
URI: http://eprints.soton.ac.uk/id/eprint/79753

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