Review of services science and possible application in rail maintenance

Macbeth, Douglas K. and Ibanez de Opacua, Amaia (2010) Review of services science and possible application in rail maintenance. European Management Journal, 28, (1), 1-13. (doi:10.1016/j.emj.2009.10.001).


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This is the final article in the Services Science and Innovation series and the intention is to do two main tasks. In Part 1 we highlight some of the key messages that are captured in the expanding discussion of the management of services which constitute the majority of most developed countries’ GDPs. In Part 2 we then test and apply some of those lessons to a practical and challenging situation in the rail maintenance sector. This draws on a collaborative two year research project and the continuing involvement of one of the authors as a participant observer in the sector. It is one of the main thrusts of this paper that the debate is often too polarised, offering rather artificially extreme views from a pure product or pure services standpoint.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1016/j.emj.2009.10.001
ISSNs: 0263-2373 (print)
Related URLs:
Keywords: services science, maintenance, rail, uk, process design
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 80488
Accepted Date and Publication Date:
February 2010Published
Date Deposited: 24 Mar 2010
Last Modified: 31 Mar 2016 13:17

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