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Why do telemedicine systems fail to normalize as stable models of service delivery?

Why do telemedicine systems fail to normalize as stable models of service delivery?
Why do telemedicine systems fail to normalize as stable models of service delivery?
Two groups independently carried out qualitative studies of the development, implementation and evaluation of telehealth systems and services in the UK. The data collected (in more than 600 discrete data collection episodes) included semistructured interviews, observations and documents. We conducted a conjoint reanalysis of the data. The objective was to identify the conditions which dispose a telehealth service to be successful or to fail. There appear to be four conditions necessary for a telemedicine system to stabilize and then normalize as a means of service delivery. When one or more is absent, failure can be expected. These conditions are often overlooked by local proponents of telemedicine, who seem to rely on demonstrations that the equipment works as the primary criterion of success.
1357-633X
25-26
May, Carl
17697f8d-98f6-40d3-9cc0-022f04009ae4
Harrison, Robert
0b4a1ad7-443c-459e-ab17-6ad481578ef7
MacFarlane, Anne
8d892346-192c-4c83-96d3-d9e7fba43d64
Williams, Tracy
deae26a9-0e9c-43e5-bba8-5f6e7a072a76
Mair, Frances
5a57846b-cda7-4368-9d20-0aa2a1d490ca
Wallace, Paul
58984a15-50df-4cea-b278-bd973fa4ef48
May, Carl
17697f8d-98f6-40d3-9cc0-022f04009ae4
Harrison, Robert
0b4a1ad7-443c-459e-ab17-6ad481578ef7
MacFarlane, Anne
8d892346-192c-4c83-96d3-d9e7fba43d64
Williams, Tracy
deae26a9-0e9c-43e5-bba8-5f6e7a072a76
Mair, Frances
5a57846b-cda7-4368-9d20-0aa2a1d490ca
Wallace, Paul
58984a15-50df-4cea-b278-bd973fa4ef48

May, Carl, Harrison, Robert, MacFarlane, Anne, Williams, Tracy, Mair, Frances and Wallace, Paul (2003) Why do telemedicine systems fail to normalize as stable models of service delivery? Journal of Telemedicine and Telecare, 9 (1), supplement Proceedings Reports, 25-26. (doi:10.1258/135763303322196222).

Record type: Article

Abstract

Two groups independently carried out qualitative studies of the development, implementation and evaluation of telehealth systems and services in the UK. The data collected (in more than 600 discrete data collection episodes) included semistructured interviews, observations and documents. We conducted a conjoint reanalysis of the data. The objective was to identify the conditions which dispose a telehealth service to be successful or to fail. There appear to be four conditions necessary for a telemedicine system to stabilize and then normalize as a means of service delivery. When one or more is absent, failure can be expected. These conditions are often overlooked by local proponents of telemedicine, who seem to rely on demonstrations that the equipment works as the primary criterion of success.

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Published date: 1 June 2003

Identifiers

Local EPrints ID: 163493
URI: http://eprints.soton.ac.uk/id/eprint/163493
ISSN: 1357-633X
PURE UUID: 3e0bd3a3-a1f3-42a9-9579-5efd933f17ef
ORCID for Carl May: ORCID iD orcid.org/0000-0002-0451-2690

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Date deposited: 09 Sep 2010 08:14
Last modified: 14 Mar 2024 02:05

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Contributors

Author: Carl May ORCID iD
Author: Robert Harrison
Author: Anne MacFarlane
Author: Tracy Williams
Author: Frances Mair
Author: Paul Wallace

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