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Synchronicity and alignment of productivity: the real value from services science?

Maguire, Stewart, Ojiako, Udechukwu, Papadopoulos, Athanasios, Shafti, Farhad and Kanellis, Panagiotis (2010) Synchronicity and alignment of productivity: the real value from services science? Production Planning and Control

Record type: Article


The ability of service to pervade all aspects of productivity creates the need for an interdisciplinary framework of service to be developed. It is however critical that any proposed service framework is developed jointly between service purveyor and stakeholders. An expected outcome from a focus on productivity in the Services Science arena is that a much closer relationship between the purveyor of a service and the customer is initiated and fostered. This requires a clear focus on the requirements of the customer and the various ways the service can be conveyed. This is not too far removed from what is required in other areas such as product specification that should also be carefully crafted from the needs of the customer. The research utilises two case studies to highlight the impact of Services Science as a co-producer of service productivity. We find from the case studies that human factors play an extremely important role in improving service productivity.

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Published date: 2010
Additional Information: Accepted
Keywords: service delivery, productivity, customers, synchronicity


Local EPrints ID: 155837
ISSN: 0953-7287
PURE UUID: 9dd820f4-c82f-493b-b4bd-01aaa0d71a77

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Date deposited: 02 Jun 2010 14:14
Last modified: 18 Jul 2017 12:44

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Author: Stewart Maguire
Author: Udechukwu Ojiako
Author: Athanasios Papadopoulos
Author: Farhad Shafti
Author: Panagiotis Kanellis

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